Non-Receipt Refund Guarantee
If your order hasn't arrived within 45 days of the date of original purchase, contact our support team for a full refund of your purchase. If only part of the items in your order has not been received, you will refunded for these items only.
This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.
For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 60 days of receiving it. Return shipping reimbursement is not available for this.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us at Hello@KelseyAdeleLiving.com prior to returning items and obtain a RMA# (Return Merchandise Authorization Number). Include this number on the shipping label.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Hello@KelseyAdeleLiving.com and send your item to: 931 BUENA VISTA DR SE UNIT D-110, ALBUQUERQUE, NM 87106-5142, USA.
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
ShippingTo return your product, you should mail your product to: 931 BUENA VISTA DR SE UNIT D-110, ALBUQUERQUE, NM 87106-5142, USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.